Here are a few of the frequently asked questions. To provide you with best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org
Q. Where do you ship from?
A. We ship from our partnered warehouse in the US, China, and UK. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. Shipping time vary from product-to-product; based on demand and shipping locations. For most serviceable locations, we try to deliver within 30-40 business days.
Q. How long will it take to receive a tracking number?
A. Your order will be sent to our delivery partner with in 4-5 business days and then you will be able to track your package using a unique tracking link that we will email/SMS you.
Q. Where can I place an order from?
A. You can place an order from the US, Canada, UK, and Australia.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don’t receive one within 24-hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q. How can I pay?
A. We accept all Major Credit and Debit Cards; Visa, MasterCard, Discover, Amex, and PayPal.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discount.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.